Connectivity Problems
2 min read
If you are experiencing connectivity problems with our trading platform, be sure to first check that your device is properly connected to the internet. Check your router and ensure your WiFi is functioning properly and that all of your devices are connected to a network. You can try restarting your router, and see if that resolves the issue. Also, ensure that your device is connected to a secure and reliable internet source.
Also try closing any unnecessary tabs and applications, which might slow down your browser, and affect the connectivity with the AlpCaps trading server. You can also try using an alternative browser to access our platform, and check if that improves your connection, or a different device altogether. This will allow you to determine the source of the connection problems that you might be experiencing.
If you continue to experience problems with connection to the trading platform, try restarting your device. This often resolves many underlying issues, and helps to remove any potential conflicts that may exist. You should also be using a high speed and secure internet connection for the best possible results. In some cases, connectivity issues might be related to a geographical location, which is why it's always best to use a stable and secure local connection.
Contact our support team for further assistance, so we can help you troubleshoot all connection related issues, and help you explore all our options for resolving the problem, and get you back to trading as soon as possible. We want you to be able to trade with confidence and security, and with minimal technical difficulties.
