Login Issues
2 min read
If you have problems logging in to our platform, make sure you are using the correct username and password. Always check your login credentials and ensure you are entering them correctly. If you have forgotten your password, you can reset it using our simple online form. We will send you an email with the password reset instructions.
If you are having repeated login issues, try clearing your browser cache, and deleting all cookies and browser history. Sometimes this might interfere with your ability to login using our platform, so it's often useful to completely refresh your browser. Make sure you are not using multiple browser windows while accessing our platform, as this can also cause issues.
Also be sure that you are using a secure internet connection to make sure your device is not being affected by any external factors. Try using another web browser to see if this may be the issue. Different browser versions and systems can sometimes create minor conflicts with our platform. Try using a different one to see if it fixes your issue.
In case you still need help, contact our support, and we will be happy to assist you with troubleshooting and resolving all of your technical issues related to logging in to our platform. Our team is always on standby to assist all of our clients and help them get back to trading with minimal disruptions.
