Platform Issues
1 min read
If you encounter technical problems with our trading platform, try refreshing the web page, or restarting your browser, and see if this resolves the issue. Make sure that you have a stable internet connection before attempting to reconnect. This can sometimes be the root of all the issues and prevent data from loading.
You can also try logging out of our platform and then logging in again, to see if this resolves the issue. Please ensure that all of your login credentials are correct, as incorrect passwords may sometimes create problems with access to your accounts. Always use the latest version of our platform for the best performance.
If you are still experiencing technical problems, feel free to contact our support team, which is always available to help, 24/7. Our agents will help you resolve the issues as soon as possible, and get you back to trading quickly. We value your time, and make sure that all technical issues are resolved as soon as possible.
We pride ourselves in a user friendly and accessible platform, and all technical difficulties will be immediately addressed by our professional and efficient support staff. Our team is always available, regardless of time or location.
